Placing an Order

Fill out the relevant Order Form completely (see Resources, above). This saves us time and ensures your job gets processed quickly and accurately.


Delivering Files

We accept files on CD or via our FTP site. Click on Send File (above) and follow the instructions.


What to Include

Please include all supporting documents, including all of the artwork imported into your file. Include a copy of all typefaces used, including those used in the EPS files.


Images: RGB or CMYK?

Make sure all images are saved as CMYK without DCS color separations. Scan your images for the Indigo digital presses at no more than 200 dpi at 100%. Resolutions higher than that create excess RIP time and may attract an additional charge. Save images created in Photoshop as a CMYK EPS or a CMYK TIFF, not RGB. Don't use PICTS or JPEGs.


Color Tips

Only 15% of PMS colors can be accurately rendered using CMYK colors. If you have questions about matching PMS colors, please call us and we'll send you a color process book printed by an Indigo.

Don't use large, flat tints or blends in your design. We recommend adding noise using the Photoshop filter or some sort of texture. Digital presses have a hard time laying down large, solid areas of color without streaking or banding.

Try not to use plain black for large areas of black in your document. Use a rich black (screen mix: 40% cyan; 40% magenta; 0% yellow; and 100% black) for black areas. However, stay away from rich blacks on type smaller than 36pt. or thin lines on graphics.


File Formats

Save layouts created in Illustrator or Freehand as an EPS. For the most part we do not postscript out of these applications. EPS files are placed in QuarkXpress so we have greater control of the print specifications. If they are not saved as EPS files, you may be charged for the time it takes for the conversion. Save Photoshop files as EPS files without DCS separations or as TIFF files without compression.


Image Sizes

Make sure your image fits within 11.6" x 17.2" – including all crop marks for the Indigo E-Print 1000. The sheet size is 12" x 18".


Hard Copies

Include a hard copy of your layout, including trim, fold or perforation marks clearly indicated. If we do not have anything to check against before sending out your job, we have no way of knowing if it's correct! Asking for a proof is your only protection.


Scanning: Estimating File Sizes

If you have Adobe Photoshop, you can easily find out your file size in megabytes.

• New (Command+N) under File
• Type the width and height of the final image
   size
• Resolution will depend on your scan's media
   (see below)
• Set the Mode accordingly: CMYK or Grayscale
   (RGB mode is compatible only with Lightjet)
• Image size will be displayed correctly at the top
   of the window

Required Minimum Resolutions

• Fiery: 120 pixels per inch
• Epson: 120 pixels per inch
• Electrostatic: 72 pixels per inch
• Inkjet: 100 pixels per inch
• Lightjet: 300 pixels per inch
• Indigo: 200 pixels per inch
• Heidelberg: 300 pixels per inch
• Film or Paper Imagesetting: 2 x the linescreen
   printed